Measuring the releationship between employees and patients Essay

Measuring the releationship between employees and patients satisfaction - Essay Example . . . . . . . . . . . . . . 9 1.2. Hypotheses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 1.3. Significance of the Study. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 1.4. Theoretical Framework of the Study. . . . . . . . . . . . . . . . . . . . . . . . . 10 1.5. Scope and Delimitation of the Study. . . . . . . . . . . . . . . . . . . . . . . . . 11 1.6. DEFINITION OF TERMS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 2. RELATED LITERATURE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2.1. Satisfaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2.2. Customer Satisfaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 2.3. Customer Satisfaction and Strategic management. . . . . . . . . . . . . . . 17 2.4. Sociality and Customer Satisfaction. . . . . . . . . . . . . . . . . . . . . . . . . 18 2.5. Staff Training and Customer Satisfaction. . . . . . . . . . . . . . . . . . . . . 18 2.6. Surveys and Scales for Quality Development. . . . . . . . . . . . . . . . . . 19 2.7. Customer Focused Organizational Culture. . . . . . . . . . . . . . . . . . . . 20 2.8. Stress and Improving Employee and Customer Satisfaction. . . . . . 22 2.9. Human Capital. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 2.10. Latest Developments in Health Care. . . . . . . . . . . . . . . . . . . . . . . 25 2.11. Team work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 3..METHODOLOGY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .... The results revealed that the percentage level of the employees satisfaction is 66 with a category of slightly satisfied. The percentage level of inpatient satisfaction is 92 with a category of very satisfied. The percentage level of outpatient satisfaction is 88 with acategory of satisfied. On the other hand, there was no significant relationship between employee and patient satisfaction at King Faisal Specialist Hospital & Research Centre. There was a very small positive correlation between the employee satisfaction and patient satisfaction. Traditionally, satisfaction, contentment, pleasure, or happiness diverges from person to person, from company to company. Employers however, constantly assess the degree of satisfaction among their clients for advancement, growth, productivity, and maintenance of a market share.

Can Essay Example | Topics and Well Written Essays - 1000 words

Can - Essay Example This means that each culture needs other cultures to help it have a better understanding of itself and expand its intellectual horizon hence saving it from narcissism. Thirdly, each culture is plural internally and in a great way reflects a continuing conversation between its strands of thought and different traditions. Canada is among the increasingly ethnically and culturally diverse nation. The major response to the diversity is the official multiculturalism which was introduced in the early 1970s. Despite the fact that multiculturalism is almost 40 years old, it nevertheless remains one of the highly controversial and debated issue in the country (Tierney). This paper analyses the various symbiotic derivatives with regard to the Canadian multiculturalism include issues of racism, ethnic and cultural diversity, belonging, immigration, colonization, and hegemonic power. Canada is a country of immigrants who have in a great way altered the ethnic makeup. This makes it a constitution of wide array of various group with own social and political practices. The pattern of immigration has led to diversity in ethnicity and culture. It has also resulted in cultural and ethnic discrimination which has been a major drawback. This space helps us to understand the national and regional identity through the stone carvings on the parliament hill. The country has the only Parliament buildings in the world where the stone carving is still in application continuously. This is a unique feature that helps us identify the parliament of Canada. The peace tower has more than 350 carvings. The parliament has been undergoing various renovations even though the process is difficult and expensive when the building is still in use. Through this, the government has played a great part in giving the Canada’s parliament a facelift to ensure that it is well maintained through

Effects of race on the perception of Guilt Essay Example for Free

Effects of race on the perception of Guilt Essay Affective mood disorders are mental disorders characterised by disturbances in mood and emotional states, unlike Schizophrenia, the most severe of mental disorders, which is distinguished by problems with thought processes. These affective mood disorders can include variations such as Bipolar disorders where the patient experiences two extreme states; mania accompanied with depression and Unipolar disorders where only the depressive state is present. There have been many suggestions as to the cause of these disorders. It has long been thought that there are two types of depression: reactive and endogenous. Reactive depression follows the psychodynamic view that depression relates to life events such as loss of a loved one and endogenous depression mirrors the cognitive approach where the individual attributes failures internally thus bringing on depression. However the DSM-IV only lists two sub-types of depression, which are reliant upon the length that the patient has suffered for. These are major depressive disorder and dysthymic disorder. Biochemical explanations are mainly associated with unipolar depression and were developed in the 1950s with the introduction of Tricyclic drugs, which were discovered to help those with depressive symptoms. It has been suggested that chemical imbalances in the brain cause these depressive symptoms. Neurotransmitters such as serotonin, norepinephrine and dopamine are believed to be of a higher level in patients with no signs of depression compared to lower levels in those with depression (Schildkraut, Green and Mooney, 1985, in Gleitman et al, 1999) However, it is only possible to investigate this by measuring the by-products of the metabolising neurotransmitters. Although it has been found that patients with depression have lower levels of these by-products, Cooper (1988, in Cardwell et al, 2000) carried out post-mortems on patients who had suffered from depression and found that there was no abnormality in the chemicals of the brain. Medications used to treat depression can be used in support of the biochemical hypothesis as drugs such as Lithium and Tricyclic antidepressants increase the levels of norepinephrine and serotonin in the brain implying that it was the shortage of these chemicals that was causing the depression. Rosenzwig, Leiman and Breedloves (1996, in Gleitman et al, 1999) experiment also supports this view as it was discovered that lowering the levels of the neurotransmitters works in reverse and can cause depression. However, these anti-depressant drugs cause an immediate increase in the levels of norepinephrine, following the biochemical hypothesis once the norepinephrine level is increased depressive symptoms should disappear. In fact it takes 2-3 weeks after first taking the drugs for an effect to be seen, yet within a couple of days after taking the drugs the norepinephrine levels have returned to their previous level. This hinders the biochemical hypothesis and suggests that it may not purely be a chemical imbalance that causes depression. Patients who suffer with bipolar depression also have low levels of norepinephrine during a depressed phase, returning to a higher level when in a manic stage, (Muscettola et al, 1984,in Gleitman et al, 1999) the switch between the manic and depressive phases occur very quickly and without external influences, indicating that it is in fact a biological rather than psychological reason that causes this switch to take place. Another strand to the biological approach is the question; does depression run in families? The biological explanation supports this suggestion. There have been numerous twin studies comparing concordance rates of MZ (identical twins) with DZ (non-identical) twins, all giving evidence for some genetic transmission. Evidence for a genetic link concerning bipolar disorders comes from a study carried out by Hodgkinson, Mullan and Gurling, (1990, in Gleitman et al, 1999); they discovered that patients who had bipolar disorder also had an enzyme deficiency accompanied by a type of colour blindness. All of these irregularities are caused by a defect on the X-chromosome. This indicates that the genetic cause of bipolar disorder also lies with the x-chromosome and may explain to a certain degree why it has been found that more women than men suffer from bipolar depression. However it is important to note that women, no matter what culture have a different social support structure to men, allowing them to talk more about their problems. Therefore it may simply be the case that more women report their problems than men, who keep their feelings of depression to themselves. This difference also occurs with unipolar depression and can be accounted for by the vast amounts of hormonal changes women endure through menstruation, child carrying and the menopause. McGuffin et al (1996) compared 109 pairs of twins and found a rate of 46 per cent concordance in MZ twins to that of 20 per cent in DZ twins; this study shows a genetic link for depression but that it is not the only factor. If depression were only caused by genetics then the concordance rates would be 100 per cent for MZ twins and 50 per cent for DZ twins, suggesting that other factors play an important role. This genetic link may be due to environmental factors as the patients are likely to live in a shared environment. This suggests that the concordance rates occur not because depression is hereditary but because it can be learnt. This however could also work in reverse; a relative may not suffer from depression because they have experienced depression and have learnt ways to cope with their feelings and experiences. This can also be illustrated by Siever, Davis, and Gorman, (1991, in Gleitman et al, 1999) who carried out twin studies that showed identical twins were four times more likely to both suffer from a mood disorder than non-identical twins. Identical twins have a closer shared environment than non-identical twins, which may account for the higher concordance rate amongst identical twins.

PESTEL Analysis of China and the UAE

PESTEL Analysis of China and the UAE UAE Economy Introduction The economic development of the UAE and China make these developing nations excellent choices for overseas expansion, globalization and foreign direct investment (FDI). Globalization of developing nations strengthens their economies and global distribution channels. The UAE is now considered one of the wealthiest and fastest developing nations worldwide. China is fast becoming an economic leader and manufacturer in the world, famous for its cheap labor factory workers. The UAE’s wealthy economy has been increasing at a rapid pace due to its real estate boom attracting huge FDI. China has eliminated many of its trade barriers and now has an open free trade economy that appeals to many global nations seeking new target markets and consumers for their products. Both the UAE and China are quickly becoming significant growth economies that attract global FDI from countries all over the world wanting to expand and find new import/export partners for their goods. UAE PEST Analysis (P)olitical The UAE Government is made up of a Federation of the seven Emirates ruled by President, Sheikh Khalifa bin Zayed Al-Nahyan, who is also the ruler of Abu Dhabi. The UAE government is very supportive of their free trade open society and encourages FDI and globalization. The court system is still being established since its rulings are not always enforceable due to the large foreign population. The legal regulations are similar to the western world and becoming stricter each year (Ahmed, 2007, 1-2). (E)conomic The UAE population consists of three million people and 60% of them are in the workforce. The UAE population growth rate is currently 9.4%, with only 13% of UAE Nationals making up the workforce and 87% foreigner expatriates taking over the Emirates market. With such a large expatriate workforce (87%) entering UAE due to the real estate development and investments in the region. The UAE GDP increased by 15% to 450 billion dirhams in 2007, and the economy grew even faster at a pace of 16.7%. Its GDP real growth rate is 10%, and it shows $99 billion in oil revenues, and $121 billion in non-oil revenues. The UAE exports equal $48 billion with partners in Korea, Singapore, India, Thailand and Japan. The oil and gas exports equal $75 billion. The UAE imports equal $30 billion of manufactured goods, transportation equipment, animals and food products from the UK, USA, Europe and Japan. The primary language is English, however, Arabic, Farsi, Hindi, Urdu, Chinese, Tonga and Russian are also common. The dominant religion in the country is Islam, however, there are also many Christians in the nation. The minorities include the local UAE Nationals, Russians, Chinese and westerners, while Indians are the dominant nationality. The minorities’ religious rights are respected by the majority. It is a very multicultural society and Hofesteds cultural dimensions framework can be used to describe the culture of the country. UAE is showing high economic growth that is attracting new foreign investors, which helps to generate more revenues and demand for the real estate sector (20%) (Ahmed, 20 07, 1-3). The level of foreign direct investment (FDI) in the economy is very high, with the majority of it going into real estate development and trade. The primary suppliers of FDI to the country include Europe, the USA, UK and Russia. Globalization has greatly improved the situation in UAE by bringing in thousands of products, services and workers from all over the world which has helped to develop the economy worldwide. The UAE legal system is honest and fair for local citizens. Foreign firms operating in the country do not face any political risk. The UAE belongs to the GCC regional trade bloc and has been a member of the WTO, World Bank and the IMF for almost seven years. The country’s huge wealth has resulted in not needing to borrow funds from the World Bank or the IMF. The UAE has experienced a balance of payments trade surplus in the past year of over 100 billion dirhams, due to the construction and real estate markets. Its official reserves account has increased by over 50 bi llion in the past year. The countrys currency is called dirhams and its value relative to the dollar is 3.67, and 3.98 to the euro. The currencys value has increased a bit in the past five years relative to the dollar and the euro because it is relying on a fixed exchange rate policy. The has no trade barriers to imported goods because they are encouraging all products to be imported and exported from the UAE since it re-exports 75% of its imports for profit (Ahmed, 2007, 1-3). (S)ociocultural UAE citizens have a very high standard of living, western lifestyle, and their financial positions have continuously increased over time. This has allowed for a very materialistic high society with lots of money to purchase houses, cars and other material items. The society is open and free with all types of hotels, restaurants, tourism, recreational activities and sports. The multicultural nature of the country allows for many foreigners to go there to work in well-paying positions. An overall country analysis shows the future trends of development and expansion that the UAE is undergoing will lead to an estimated 4.8 million people living there by the year 2010 (Cateora, 2007, 68). (T)echnological The UAE region is composed of a large population of very young professionals who are extremely technologically-knowledgeable. The IT industry relates to the tourism, hotel, computer and IT service sectors. The number of Internet users in the GCC region has increased ten-fold since 1998. The Internet and IT software solutions industries in the Gulf region have doubled the rate of Europe. Estimates of personal computer sales in the GCC show about 12% growth in the quantity of units sold by 2003, compared to the global growth of 8%. The UAE has the most satellite, Internet and mobile phone users in the Middle East (Cateora, 2007, 68-69). China External Environmental Analysis: Pest Analysis (P)olitical The People’s Republic of China’s current political system is Communism, with the capital city being Beijing. There are 23 different provinces (including Taiwan) and five separate regions in China. Their independence day was 221 BC under the Ch’in Dynasty, January 1, 1912 under the Manchu Dynasty, and October 1, 1949 when the People’s Republic was formed, which is their national holiday. The Chinese constitution was created on December 4, 1982, and their legal system involves a very complicated set of cultural statutes and customs for criminal law. The government is trying to upgrade the commercial laws to adapt to the new needs required due to an increase in foreign trade (Forsyth, 2004, 35-38). (E)conomic China’s population is 1.3 billion people, 22.3% aged 0-14, 70.3% aged 15-64, and 7.5 aged 65 and over. China’s GDP is $6.449 trillion, with the GDP real growth rate at 9.1%, and GDP per capita at $5,000. The GDP by sector is 14.8% for agriculture, 52.9% for industry, and 32.2% for services. Investments make up 43.4% of the GDP in China. However, the Chinese population has 10% of its people living in poverty, with the lowest 10% equaling 2.4% of the household income, and the highest 10% equaling 30.4%. The inflation rate is 1.2%, labor force 778.1 million, unemployment rate 101%, and budget for revenues at $265.8 billion, with expenditures at $300.2 billion. The labor force includes 50% in agriculture, 22% in industry, and 28% in services. Over 75% of all toys sold in the US are made in China and it controls almost 25% of the globe’s foreign currency reserves. As for per capita income, China has 6% growth (Fouquin, 1998, 105-108). Agriculture and industry are the major markets in China, especially in larger cities like Hong Kong and Shangai, where there is a lot of foreign investment. The public debt is 30.1% of the GDP. The agriculture products are wheat, rice, peanuts, tea, potatoes, cotton, barley, fish and pork. The industries include coal, textiles and apparel, iron and steel, automobiles, telecommunications, electronics, cement, chemical fertilizers, petroleum, and food processing. The industrial growth rate is 30.4%, with $436.1 billion in exports, and $397.4 billion in imports. Their current export partners include 21.1% USA, 17.4% Hong Kong, 13.6% Japan, 4.6% South Korea, and 4% Germany. Their import partners include 18% Japan, 11.9% Taiwan, 10.4% South Korea, 8.2% USA, and 5.9% Germany. The majority of the Chinese people are not very religious and considered atheist, with only 3%-4% being Christian and 1-2% being Daoist, Muslim or Buddhist. The country is not very culturally homogenous and the majori ty of the people are Chinese. The official Chinese languages include Chinese, Mandarin and Cantonese (Yin, 2007, 1-2). FDI is beneficial to the host country because it brings in foreign business, products and services that would otherwise not be available. However, FDI can also result in small local businesses going bankrupt due to not having competitive advantages over larger companies. FDI is the key to underdeveloped nations improving their economy and strategic alliances. China’s currency is called yen, and its value relative to the US dollar is 100 to 1. Its value relative to the euro is 110 to 1. The currencys value has only changed a small amount in the past 5 years relative to the dollar and the euro? The country uses a fixed exchange rate policy. China experienced a balance of payments trade surplus in the past year of over three billion yen due to increased globalization and FDI. Its official reserves account have changed a lot in the past year, increasing by over 20 million yen. China does not yet belong to any regional trade blocs and has been a member of the WTO, World Bank and th e IMF for 10 years. The country has borrowed billions of dollars from the World Bank and the IMF in the past year, and how has huge debts totaling over 300 billion dollars. (S)ociocultural China still maintains many of its most traditional values and beliefs of Confucianism, which is taught at many schools and academies. Confucianism is a social order and almost considered their religion since most Chinese do not follow any other doctrine. The basis of Confucianism for the Chinese culture involves family organization and many values related to social life. Social harmony is a major rule to this belief, which also includes many cultural rituals and ceremonies that are thousands of years old and still practiced by the older generation today. However, many of the younger generation are less strict in their Confucianism beliefs, due to modernization of the country and influences by other cultures like America (Redinger, 2003, 1-2). (T)echnological China has 263 million main line telephones, 269 million mobile phones, 160,421 Internet hosts, and 94 million Internet users (which is good for e-commerce and online vendor ordering, shipping and tracking for Sharjah companies). China is undergoing many new technology changes, especially in their banking sector, which still concerns its leaders due to its effect on the stability of the economy. As China learns how to integrate new IT methods into its different sectors, they are still trying to upgrade the skills and knowledge of their workers to meet the technology needs (Rashtchy, 2004, 1-3). Hofstede’s Cultural Dimensions Hofstede’s cultural dimensions can be applied as a framework for understanding the cultural society of both the UAE and China: Power Distance: the extent to which people accept unequal distribution of power. In higher power cultures, there is a wider gap between the powerful and the powerless (both nations). Uncertainty avoidance: the extent to which the culture tolerates ambiguity and uncertainty. High uncertainty avoidance leads to low tolerance for uncertainty and to a search for absolute truths (China). Individualism: The extent to which individuals or closely-knit social structures such as the extended family (collectivism) are the basis for social systems. Individualism leads to the reliance on self and focus on individual achievement (both nations). Masculinity: The extent to which assertiveness and independence from others is valued. High masculinity leads to high sex-role differentiation, focus on independence, ambition, and material goods (UAE) (Gibson, 2003, 55-58, 303-306). Necessity for MNC CSR FDI Multinational Corporations (MNCs) have a definite duty to practice corporate social responsibility (CSR), especially during globalization into developing nations like China and the UAE. Corporations today are impelled to conduct their global business with integrity and social consciousness to improve their images with the international public. The potential benefits of FDI include helping transfer technology and skills, providing management and training of local workers, aiding in the creation of original skills in administration, marketing and other business techniques, and contributing to the growth of local entrepreneurship. FDI also improves competitive markets, provides access to international markets, contributes to tax revenues and helps input foreign exchange problems. FDI produces employment opportunities for developing nations’ citizens, and raises the rate of domestic wages (Kobrin, 1997, 7-10) (Hay, 1995, 59-63). Conclusion The UAE economy has a free trade policy which allows for all products to be globally traded to increase profitability opportunities. However, China has a strategic trade policy that allows for most products to be traded, yet restricts the main goods that the Chinese manufacturers produce from being imported to reduce global competition. Both the UAE and China are very attractive for FDI, however, for different reasons. The UAE is a famous tourist and hospitality destination, with huge profit potential as a real estate and construction investment. China is famous for its cheap manufacturing labor, raw materials and supplies. China recently opened up its trade market allowing FDI and global trade, which attracts international producers wanting new target markets. Both these nations have very appealing societies that foreign investors and MNCs are focusing on to increase their globalization potential. References Alon, I. (2003). Chinese culture, organizational behavior and international business management. London: Praeger. Brahm, L. (1996). The Business Guide to China. Singapore: Butterworth-Heinemann Asia. Brewer, J. (2004). Foreign business chiefs must learn the art of Guanxi to enter China. Industrial Correspondence. Cateora, P. (2007). International Marketing. Boston: McGraw Hill Irwin. Claasen, L. (2004). Master the culture and business in China pays off. Economy, Business Finance. Forsyth, I. (2004). China seen as a key driver of global economy. Aberneen Press and Journal. Fouquin, M. (1998). The Chinese economy. Geneva: Economica. Gibson, J. (2003). Organizations. Boston: McGraw-Hill. Griffin, R. W. and Pustay, M. W. (2006) International Business: A Managerial Perspective. London: Prentice Hall. Hay, R. (1995). Chinese-American Electronics Industry. Annual Survey. Kenna, P. (1994). Business China. Chicago: Passport Books. Kobrin, S. (1997). Foreign Direct Investment, Industrialization and Social change. MA: Jai Press. Robertson, C. (2002). The Benefits of FDI in China. Asia Monitor: China North East Monitor, Vol. 9, Issue 11. Wang, Y. (1998). Business Culture in China. Singapore: Butterworth-Heinemann Asia. Gopal, A. (2005). Research and Markets: Doing business in Shanghai. M2 Presswire. http://www.researchandmarkets.com/ Yin, C. (2007). China. World Factbook. http://www.cia.gov/cia/publications Ahmed, M. (2007). UAE. World Factbook. http://www.cia.gov/cia/publications Rashtchy, S. (2004). China Internet market. China Analyst, Vol. 1, No. 18. http://www.piperjaffray.com Redinger, T. (2003). Chinese Culture. Traditional Society and Culture. http://countrystudies.us/china/ Chang, L. (2004). China. Business Travel Guides. www.china-business-travel.com/travelguide Schumacher, W. (2003). National Guidelines in China. http://www.ilo.org/public/

Human Beings and Their Control Over Nature in the Twentieth Century Ess

Human Beings and Their Control Over Nature in the Twentieth Century Throughout the history of western civilization, the human race has had a continuing relationship with nature and the environment. Progress has improved the way in which human beings use natural resources and the ways in which they work together to improve the quality of life. Developments in science and technology of the twentieth-century have greatly improved the way that humans interact. As the technological advancements of the twentieth-century progressed from the discovery of vaccinations to computer age technology, humans have learned to take a considerable amount of control over their lives and the environment as compared to the past, in which humans had very little control over nature. These progressions have had positive and negative effects on society. Positively, medical research has been able to allow the human race to lengthen life span and improve the work of genetics. Science has connected the globe through computer technology. The negative aspects of progres sion have some far-reaching consequences, such as new forms of imperialism, the atomic bomb, and destruction of the environment. During the eighteenth and nineteenth centuries, poor living conditions and disease plagued western civilization. Europeans had little control over their environment. The Old Regime way of life caused a fear of change and new ways of thinking were usually condemned. The economy of subsistence reflected the general outlook of society. Little or no growth took place. The mindset during this time period was, in fact, à ¬better safe than sorryà ®. Improvements, however, were made during the Industrial Revolution and throughout the twentieth centur... .... 9. Rogers 524. 10. Rogers 524. 11. Rogers 528. 12. Rogers 385. 13. Rogers 535. 14. Rogers 382. 15. Donald Kagan, et al, The Western Heritage Brief Edition Volume II: Since 1648 (Upper Saddle River NJ: Prentice Hall, Inc., 1996) 697. 16. Kagan 747. 17. Kagan 747. Bibliography - Riehl, Nikolaus and Frederick Seitz. Stalin's Captive: Nikolaus Riehl and the Soviet Race for the Bomb. The United States of America: American Chemical Society and the Chemical Heritage Foundation, 1996. This book largely details the experiences of the scientist, Nikolaus Riehl, who spent 10 years as a captive of the Soviet Union. He worked on the production of pure uranium for the Soviet nuclear bomb program. This relates to the topic of Human Beings and Their Control Over Nature with respect to the production of nuclear weapons.

Immigration To Canada Essay -- essays research papers

Immigration to Canada The first immigrants to the territory now constituting Canada were from Western Europe. The first great influx began early in the 19th century when large numbers of Europeans left their homelands to escape the economic distress resulting from the transformation of industry by the factory system and the concurrent shift from small-scale to large-scale farming. At the same time, wars, political oppression, and religious persecution caused a great many Europeans to seek freedom and security in Canada. The century following 1820 may be divided into three great periods of immigration to Canada. During the first period, from 1820 to 1860, most of the immigrants came from Great Britain, Ireland, and western Germany. In the second period, from 1860 to 1890, those countries continued to supply a majority of the immigrants; the Scandinavian nations provided a substantial minority. Thereafter the proportion of immigrants from northern and Western Europe declined rapidly. In the final period, from 1890 to 1910, fewer than one-third of the immigrants came from these regions. The majority of the immigrants were natives of southern and Eastern Europe, with nationals of Austria, Hungary, Italy, and Russia constituting more than half of the total. Until World War I, immigration had generally increased in volume annually. From 1905 to 1914 an average of more than a million aliens entered Canada every year. With the outbreak of war, the volume declined sharply, and the...

Cultural Conflict Essay

Culture is a lot more than what language a person is speaking how they are dressing and what kind of food they are eating. Cultural groups share nationality, race and similar ethnicity. However, culture could also include religion, sexual orientation, gender and even generation. Although culture is not visible, it plays a major role in how we handle conflict. It is often the starting place of our thinking and our behaviors. Cultures are sort of implanted in every conflict because conflicts arise in every human relationship. When it comes to handling conflict, we tend to handle it by using lifelong messages that we have received due to our culture. Cultural messages are unique in different cultures. The message one culture sends could be perceived and interpreted to totally something else by a different culture receiver. Living in a world with so many different cultures, we almost have to be cultural fluent. Cultural fluency means being familiar with different cultures, how they work and how they intertwine with our relationships when it comes to conflict. One of the major dimensions of cultural fluency is communication, which refers to different starting points about how to relate to and with different culture groups. Two of the different variations of communication are high and low context. Besides being used in individual communication, high and low context is also used to understand different cultural groups. In high context communication, large part of the message conveyed lies in the physical context, including tone of voice, facial expression, and gestures. In low context communication, the spoken word carries most of the meaning, whatever is trying to be conveyed is simply said directly. Coming from a big Armenian family, culture and conflict are very high context between me and the rest of my family members. Every little tone of voice, facial expression, and gesture has a major meaning behind it, to decode the true meaning you would have to be part of the family. Growing up, my parents were not strict at all with me and my brother. However, we knew how to decode them without them even saying anything. If I brought a new friend to my house, just by the way my mother would look at me I would know that this person is not coming to my house anymore. Even in conversations, a two word response from my parents meant a lot. Going to a restaurant owned by another Armenian person with Armenian employees is also involved in high context communication. You simply know how to act, what to do, what to say and what not to say. When it comes to conflict, I have friends of different nationalities. Being in an argument with one of my fellow Armenian friends is way different than being in an argument with a friend that was born and raised here in The United States with parents that were born and raised here also. A few words back and forth with my Armenian friend would simply end the argument with both of us understanding who was right and who was wrong. However, when involved in an argument with one of my friends who comes from a low context background, I almost have to argue with him in a low context matter by explaining every little detail. A few different gestures and facial expressions do not mean anything to him and it does get frustrating at times. A person’s cultural background affects communication in a major way when a high and low context communication is involved. How things are perceived and interpreted depend on the person’s cultural background. In low context cultures individuals rely more in spoken words. In high context cultures there are more contexts involved, like tone of voice, facial expression, and gestures. Growing up in a high context family and having different perception of things embedded in me, I have learned how to deal with conflict in a high context matter. Also, having friends who come from a low context culture, I have dealt with communicating differently and also have experienced situations differently than them. In order to better communicate with the people involved in your life you have to understand how they perceive and interpret what you are communicating with them.